Shipping & Return Policy
Continental United States
Orders for product that is in stock normally ships within 1 – 7 business days.
International Orders
International orders cannot deliver by a specific date. International orders are shipped via UPS Mail Innovations. The initial shipment will be transported by UPS but then handed off to your local post office to make the final delivery. Oftentimes, UPS Mail Innovations can no longer update a tracking number once it has left the United States. Orders can take 4-6 weeks to deliver and the actual delivery date will vary depending on customs clearance for the respective country. Custom duties may apply, depending on the respective country's import policies.
Additional Fees for International Orders
Custom duties and/or taxes may apply, depending on the respective country's import policies.
Return Policy
If you are not completely satisfied with your purchase, you may return or exchange. Item(s) must be in their original packaging and in perfect, unused condition. Simply include a small, detailed note in the package with directions for the return and/or exchange along with your order number and send it to:
Broken Arrow
Returns: Tubana
9943 Hickman Rd, Suite 102
Urbandale, IA 50322